Support Hub
The fastest way to get the support you need.
There are multiple ways to get support via the Pulse Support Hub.
- Browse or Search the Solution Articles below
- Or, Discuss your issue via our 24/7 Chat system
- Or, Raise a Helpdesk Support Ticket
Common User Issues
- I cannot login to Pulse
- I can’t see the Job Builder on my dashboard
- I can’t see the Project in Timesheets
- Why are my timesheets locked?
- I can’t see Timesheets in the navigation
- I can’t Block Timesheet Submissions to a Project (Agresso)
- I can’t submit a Finance Document to Agresso
- I can’t see a Brand (Product) in the Project Wizard
- I can’t find a Project in Dashboard, Global Search, Project List, or Task Lists
- I can’t see “Create Project”(Project Wizard) on my Dashboard
Timesheets
- Introduction to Timesheets
- How to use the “Why can’t I see my project” tool in Timesheets
- Who approves my PTO and Non-Charge time on my timesheets?
- I see a pop-up saying that my Timesheets are out of date
- How to use the Timesheet Error Resolution Report to Resolve Timesheet Submission Errors
- How to approve Timesheets (best practice)
- Understanding Timesheet Status
- How to designate a User to complete another User’s Timesheets
- How to find users ‘missing’ time i.e. users who have not done their timesheets
- Timesheet Email Notifications
Project Management
- How to Invite a User to a Project
- How to open a Job/create a new Project in Pulse
- How to add a project to favourites? How to remove it?
- How to clear your Filters
- How to Filter for Completed Projects in Project List
- How to set Filters in Global Search Results to include results from Completed Projects
- How to use Timesheet Status Report when closing a Project
- How to create a Project Template
- How to set a user’s Department or Role in the Resource Planner
- Changing Pulse-Agresso values with Project Amendments
Operations
- How to create a User Account (Manual Setup)
- How do I enable multi-office access for a user in Pulse?
- How to set an Alien User default role
- How to create a new Brand or Brand Category
- How to mark users as ‘Alien Users’
- How to create a User Group
- How to map Brands to an Office
- How to use the Pulse Delinquent User API to Block Internet Access