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Common User Issues
Common User Issues
I cannot login to Pulse
What to do when you can't login to Pulse with your Havas Credentials
I can’t see the Job Builder on my dashboard
If you cannot see Job Builder on their dashboard you may need a member of the support team to grant you access.
I can’t see the Project in Timesheets
There are 5 potential reasons that you may not be able to add timesheet data to a Project: The Project...
Why are my timesheets locked?
If your timesheets have a “locked” badge in place of the “submit button” it means your “end date” in Agresso is past the...
I can’t see Timesheets in the navigation
The link to your Timesheet will appear towards the end of the Left Nav. If you cannot see Timesheets in...
I can’t Block Timesheet Submissions to a Project (Agresso)
You cannot close a job or block time in Pulse until all the time on the project has been saved, submitted, approved.
I can’t submit a Finance Document to Agresso
Finance Document Submission Errors. How to fix.
I can’t see a Brand (Product) in the Project Wizard
When using the Project Wizard to create new Projects sometimes you may not be able to locate the Brand (aka...
I can’t find a Project in Dashboard, Global Search, Project List, or Task Lists
There are several possible reasons why you may not be able to find a project.
I can’t see “Create Project”(Project Wizard) on my Dashboard
Project Wizard is a generic tool used for Project Creation. Project Wizard is available in all offices for creating both Financial...
I can’t Close a Project in the Finance Settings (Agresso)
Sometimes you may be unable to Create and/or Approve an Amendment Request to close Project in the Finance Settings. The...
I can’t mark users as Alien
For a user to be able to mark another user as an “Alien User” the user must have permission to...
KIN Accounts – What are they used for and how do I create them?
KIN Accounts are used to give an employee from an Agency that does not use Pulse linked with Agresso an...
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