When using any system, it is important that you have access to Support in case you have questions or issues.
With Pulse, we have created a Support Ecosystem which supports you in your office directly with Pulse Champions, Online with Real-Time Chat and remote support via the Pulse Helpdesk.
Pulse Champions
The Pulse Champion Program is a network of Power Users that we empower to provide leadership, training and support for Pulse directly within their own office.
If you have any Pulse questions, or would like some one-on-one help with Pulse, your best option may be to contact your Pulse Champion in your office.
(If your office does not have a Pulse Champion – contact the Pulse Helpdesk to ask about how to join the Pulse Champion Program).
Pulse Chatbot
The Pulse Chatbot is available 24/7 via the Pulse application and provides you with real-time answers with no delay.
The Pulse Chatbot loads on every page of the system and can give you contextual help text based on the feature or tool you are using.
Or you can ask the Chatbot any question about Pulse, and it will direct you to a relevant Support or Training Article.
If the Pulse Chatbot does not have the answers you need, it will then help you raise a Support Ticket to the Pulse Helpdesk.
Pulse Helpdesk
The Pulse Helpdesk is a Global Team which provides 24/7 support for our users.
You can raise a Support Ticket to the Pulse Helpdesk via the Pulse Chatbot or the Support form directly within your Pulse application.
When you raise a Support Ticket, the Helpdesk will respond directly via the Helpdesk Ticket to resolve your issue.
You have now completed this training module.
We hope this new knowledge helps you with getting the most out of Pulse.
Feel free to browse our other Training Modules to learn more about our specific features or how to use Pulse in specific User Roles .
Pulse for Beginners
If you are just starting with Pulse
Pulse Feature Training
Training Modules for each of the main Pulse Features.