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How to use the “Why can’t I see my project” tool in Timesheets

If you are attempting to add Timesheet records but cannot find the Project you need to add time to, you can press the “Why can’t I see my project” button on the New record modal.

You need to know the Agresso Job Number of the Project in order to use this tool.

1. Find the Agresso Job Number of the Project

If you have access to the Project, you can find the Agresso Job Number from the Project Dashboard.

Project Dashboard highlighting the where the”Job Number” is listed.

Click the Job number that appears to right-hand-side of the Project Title – this will copy the job number to your clipboard.

2. Click the “Why Can’t I see my Project” button on the New Record modal

This will launch the “Why Can’t I See my Project?” modal window.

The New Record modal click “Why Can’t I see my Project” button highlighted above

3. Enter the Agresso Job Number

Enter the Agresso Job Number into the field and click the “Search” button.

The “Why Can’t I See my Project?” modal window with the Job Number field highlighted

4. Follow appropriate steps to resolve

The results below will list the reasons that you are not able to find the Project and the steps you need to take to enable timesheet submissions to the Project.

The “Why Can’t I See my Project?” modal window with the results highlighted

There may be multiple reasons that you cannot find a Project – each will be listed with instructions on exactly who you need to contact to resolve the issue.

Example Search results listing multiple potential reasons that you cannot see the project

To understand more about the potential reasons that you cannot see a job in TImesheets

Updated on July 28, 2020

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