You can request assistance at any time by:
- Sending an Email
You can request assistance via email by contacting support@pulse.ms - Raising a Help Desk Ticket
If you are a Havas Pulse user you can use the form at: https://havaspulse.com/v2/support/general
We will respond to your request within one business day.
Hours of Operation
Pulse Support Hub services are available Monday to Friday during 9:00 am – 5:00 pm (GMT)
Before you make a Request
Before contacting the Pulse Support, you should explore help that is readily available in your local Office and network. Operations users, Account managers and Office Champions are often able to solve many common issues that arise for BAU tasks.
When such local help has been exhausted and assistance is needed, you should contact Pulse Support through one of the methods described above.
Required Information
In contacting the Pulse Support please provide the following information:
Complete contact information
- first and last name
- department
- office
- your email address
Description of the Issue or Request
A clear and specific description of the problem or request, including information regarding any error messages you may have received as well as screen shots of the current issues (if needed).